Motion District
FAQ
Everything you need to know about ordering, shipping, returns and our sports socks.
Orders
Can I change or cancel my order?
Orders are usually shipped within 1–2 business days. If your order has not yet been shipped, we may still be able to change or cancel it. Please contact us as soon as possible by email and include your order number.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible. If your order has not yet been shipped, we may still be able to update the address.
How do I know if my order has been confirmed?
After placing your order, you will receive an order confirmation by email. If you cannot find it, please check your spam or junk folder.
Shipping
Where do you ship?
We currently ship to the Netherlands. More countries may be added in the future.
How much does shipping cost?
Standard shipping costs €3.95. Shipping is free when you order two pairs or more.
How long does delivery take?
Orders are usually shipped within 1–2 business days. Delivery time after dispatch depends on the destination and shipping carrier.
Can I track my order?
Yes. Tracking is available for your order. You will receive your tracking details by email once your order has been shipped.
Returns
Can I return my order?
Yes. You can return your order within 30 days of receiving it, provided the items meet our return conditions.
How do I start a return?
Contact us by email and include your order number. We will send you the return instructions and return form.
Are return shipping costs free?
Return shipping costs are the responsibility of the customer unless the item is faulty or you received the wrong product.
When will I receive my refund?
For a statutory withdrawal, we refund within 14 calendar days of your notice. We may withhold the refund until we receive the goods or proof of return, whichever is earlier. Our returns page also explains the voluntary 30-day return period.
Products & sizing
What sizes are available?
Our socks are available in the following sizes:
- 36–39
- 40–43
- 43–46
Available sizes are also shown on each product page.
Are Motion District socks unisex?
Yes. Our socks are designed to be worn by everyone.
What are the socks made from?
Our sports socks are made from:
- 80% cotton
- 15% polyamide
- 5% elastane
How should I wash my socks?
Wash at 40°C on a normal cycle. Do not bleach, tumble dry, iron or dry clean. Air dry.
Payments
Which payment methods do you accept?
Available payment methods are shown in the secure checkout.
Is my payment secure?
Yes. Payments are processed through secure payment providers.
06 — Contact
Still have a question?
We usually reply within 24 hours, Monday to Saturday.